About UsWe are dedicated to helping people swim and shop without stress. If you have any suggestions or comments please email us at: firstname.lastname@example.org .
We have first hand experience of all the products we sell. We aim to provide an efficient and friendly personal service. We're happy to give advice about products and will always let you know what is happening with your order. You can expect your order to be sent first class on the same day we receive payment, if your order is received before 1pm.
How to Contact UsSwimming Without Stress,
St Dogmaels Rd,
Phone: 01239 613789
Making a PurchaseWe accept most credit/debit cards.
If you would prefer not to make payment over the internet, please contact us directly to arrange more traditional methods of payment.
All payments are processed using a secure shopping cart. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Making a purchase could not be easier. Just browse our catalogue, and click on any items you wish to buy and put them into the shopping cart. After you have finished your selection, click on "checkout" and you will be asked for a few details that we need to complete the order.
Delivery LocationsAll our goods are available for delivery to the U.K and all European Union Countries.
To all other areas please contact Swimming Without Stress to arrange payment and a price for delivery of your goods.
Delivery ServiceAll products are sent by Royal Mail second class, with first class postage available for an extra fee, apart from occasional heavy orders which may be sent by Royal Mail Standard Parcels or DHL courier. Orders received before 1 pm are usually dispatched on the same day. For orders over £35.00 we may use a recorded or special delivery service.
If your product is out of stock, you will be contacted and given an estimated date of receipt of your product, upon which time we will be able to arrange any changes to your order if you feel it necessary. We do endeavour to keep the online shop up to date.
Shipping and Handling CostsShipping and handling within the U.K. -
FREE FOR ORDERS OVER £50.00 (u.k only) For orders under £50 we charge £2.49 for Standard delivery or £3.99 for First Class.
Shipping and handling within the E.U. - We charge £5.99 for standard delivery (plus £2.99 for additional items in the same order).
We will use Royal Mail's Airsure service for international orders wherever possible. This is a track and trace service available for 28 destinations.
+ click here to find out more about airsure
Returns PolicyIf for any reason you are not satisfied with your purchase, please return it within 7 days of receipt. Any item returned must still be in its original packaging unless the product is faulty in some way.
If swimming goggles leak for you, it doesn't mean they are faulty. You may need to get used to adjusting them properly or they may not be the right shape goggles for your face. No one pair of goggles is guaranteed not to leak for everyone. + See this article for advice on choosing goggles
We are unable to give refunds for goggles that have been worn in the water except in the rare circumstance that when we check and test them we find there to be a manufacturing fault.
Sale items may be exchanged but not refunded.
Please note that you will be responsible for the charges incurred in returning the product by post. For your protection, we recommend that you use the Royal Mail Recorded- Delivery service, or Special Delivery for items with a value over £35.
PrivacySwimming Without Stress do not disclose buyers information to third parties.